Lockfast Customer Privacy Notice
Registered name: Paul Davison
This privacy notice tells you what to expect us to do with your personal information.
Contact details
Post: Lockfast 57 Canterbury Street, GILLINGHAM Kent ME7 5TR, GB
Telephone: 01634 578214
Email: paul@lock-fast.co.uk
What information we collect, use, and why
We collect or use the following information to provide and improve products and services for clients:
- Names and contact details
- Addresses
- Gender
- Transaction data (including details about payments to and from you and details of products and services you have purchased)
- Usage data (including information about how you interact with and use our website products and services)
- Website user information
We collect or use the following personal information for information updates or marketing purposes:
- Names and contact details
- Addresses
- Profile information
- Marketing preferences
- Purchase or account history
- Website and app user journey information
- IP addresses
We collect or use the following personal information for research or archiving purposes:
- Names and contact details
- Addresses
- Purchase or client account history
- Website and app user journey information
- IP addresses
We collect or use the following personal information to comply with legal requirements:
- Name
- Contact information
- Client account information
- Any other personal information required to comply with legal obligations
We collect or use the following personal information to protect client welfare:
- Names and contact information
- Client account information
- Emergency contact details
We collect or use the following personal information for dealing with queries, complaints, or claims:
- Names and contact details
- Address
- Payment details
- Account information
- Purchase or service history
- Location data
Lawful bases and data protection rights
Under UK data protection law we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Your rights under data protection law include:
- Your right of access - You have the right to ask us for copies of your personal information.
- Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
- Your right to erasure - You have the right to ask us to delete your personal information.
- Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information.
- Your right to object to processing - You have the right to object to the processing of your personal data.
- Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation or to you.
- Your right to withdraw consent - When we use consent as our lawful basis you have the right to withdraw your consent at any time.
If you make a request we must respond to you without undue delay and in any event within one month. To make a data protection rights request please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:
- Consent - we have permission from you after we gave you all the relevant information.
- Legal obligation – we have to collect or use your information so we can comply with the law.
Our lawful bases for collecting or using personal information for information updates or marketing purposes are:
- Consent - we have permission from you after we gave you all the relevant information.
- Legal obligation – we have to collect or use your information so we can comply with the law.
Our lawful bases for collecting or using personal information for research or archiving purposes:
- Consent - we have permission from you after we gave you all the relevant information.
- Legal obligation – we have to collect or use your information so we can comply with the law.
Our lawful bases for collecting or using personal information to comply with legal requirements:
- Consent - we have permission from you after we gave you all the relevant information.
- Legal obligation – we have to collect or use your information so we can comply with the law.
Our lawful bases for collecting or using personal information to protect client welfare are:
- Consent - we have permission from you after we gave you all the relevant information.
- Legal obligation – we have to collect or use your information so we can comply with the law.
Our lawful bases for collecting or using personal information for dealing with queries complaints or claims are:
- Consent - we have permission from you after we gave you all the relevant information.
- Legal obligation – we have to collect or use your information so we can comply with the law.
Where we get personal information from
Directly from you.
How to complain
If you have any concerns about our use of your personal data you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated
10 October 2024
